What PI do we collect?
The type of PI we collect depends on your relationship with us, as follows:
Public: if you submit a query via our online ‘contact us’ form, or otherwise email or call us, we may collect your name, email address, phone number, address and location.
Registration: when you register to use our online portal, we will collect your name, password, address, email address and phone number. We also collect PI necessary to provide our services to you, such as your driver’s licence, ABN and tax file number. We may also collect financial information, including information about your income, financial circumstances, credit card and bank account details.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide us your PI via our website (including subscribing to our newsletters or registering to use the online portal), during phone calls, or when making customer enquiries.
Generally, we collect your PI directly from you but may also collect your PI via third party applications such as Yodlee (with your consent). We may also collect PI from publicly available sources (such as websites and directories), and from other people or organisations (where you have given consent for them to do so).
Why do we need your PI?
We need your PI to provide you with our products and/or services which includes informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and generally administering our relationship with you including by responding to your enquiries (Main Purposes).
If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.
How do we use your PI?
By submitting your PI to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected and this might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, sending you electronic newsletters and surveys, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other act that we are required or authorised to do by law.
We may also use your PI:
a. for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
b. for a purpose related to one of the Main Purposes.
We may also disclose your PI to other businesses with which we are associated or affiliated.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in other activities (such as surveys).
What disclosures will we make?
In general we will only disclose your PI for the Main Purposes, which may include disclosure to third party contractors (located in Malaysia), who assist us in providing our products and services to you. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law).
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law. If you would like to access or update your PI, please contact us on the details set out below. In most cases, a summary of your PI is available free of charge.
We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
You may contact us using the details below to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).
We can be contacted via:
Phone: 1300 982 559
Post: Unit 1, 41-43 Lexton Rd Box Hill North Vic 3129 Australia